{"id":5719,"date":"2023-02-01T04:42:20","date_gmt":"2023-02-01T04:42:20","guid":{"rendered":"https:\/\/thechiangmai.com\/oldtown\/?page_id=5719"},"modified":"2024-10-06T12:46:29","modified_gmt":"2024-10-06T12:46:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/thechiangmai.com\/oldtown\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
<\/div><\/div><\/span>

ABOUT HOTEL<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What type is your hotel? <\/span><\/a><\/h4><\/div>
\n

A: <\/span>We are a small luxury boutique hotel located in the historic 700-year-old part of Chiang Mai known as the old town. We have won numerous awards over the years.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: How do I get to the hotel? <\/span><\/a><\/h4><\/div>
\n

A: The hotel is located in the old <\/span><\/span>town<\/span><\/span> (city center of Chiang Mai). It is approximately <\/span><\/span>4<\/span><\/span> km or 10 minutes by car from the airport. Click for <\/span><\/span>Google Map<\/span><\/span><\/a>.<\/span> We can arrange for airport transfers for you.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Is this a non-smoking hotel? <\/span><\/a><\/h4><\/div>
\n

A: Yes. For the comfort of our guests, we do not allow smoking on the hotel premise.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

ABOUT SUITES<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What type of rooms are available in the hotel? <\/span><\/a><\/h4><\/div>
\n

A: We are an all-suite hotel with 5 suite types, ranging from 40 to 60 sq.m. Please visit the <\/span><\/span>S<\/span><\/span>uites<\/span><\/span><\/a> page for more information.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Are there twin-bed suites?<\/span><\/a><\/h4><\/div>
A: Yes, Deluxe Twin\/King and Deluxe Twin\/King with Bathtub suites are with twin beds.<\/span><\/span><\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Can I add an extra bed or sofa bed in the suite? <\/span><\/a><\/h4><\/div>
\n

A: Yes. <\/span><\/span>At our hotel, we have a unique approach to <\/span>providing<\/span> an extra bed. Instead of the traditional extra bed, we <\/span>utilize<\/span> a sofa-converted bed, which is equivalent in size to a 4-ft bed.<\/span> N<\/span>ote that the sofa bed will remain set up throughout your stay and will not be converted back to a sofa <\/span>on a daily basis<\/span>. If you <\/span>anticipate<\/span> any inconvenience or have any specific preferences <\/span>regarding<\/span> the arrangement, kindly inform us in advance, and we will do our best to accommodate your needs.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Do all bathroom come with bathtubs? <\/span><\/a><\/h4><\/div>
\n

A: We designed our hotel to have shower area as standard for all suite types. We further make it special for the Deluxe with Bathtub Suite to have a bathtub in addition to the shower area.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Are there minibars in the rooms? <\/span><\/a><\/h4><\/div>
\n

A: Yes. An impressive range of minibar is available. In addition to standard tea and snacks, each suite has a wine cooler with select Italian and French red and white wines. Nespresso coffees and unlimited drinking water are complimentary.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Does the hotel provide a baby cot?<\/span><\/a><\/h4><\/div>
\n

A: Yes. Please inform us in advance and we will arrange it for you.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Is there an in-room safe box? <\/span><\/a><\/h4><\/div>
\n

A: Yes, a safe box is provided in each suite.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Do you have hairdryers in the rooms? <\/span><\/a><\/h4><\/div>
\n

A: Yes. All suites are equipped with hairdryers.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What television channels are available in the rooms? <\/span><\/a><\/h4><\/div>
\n

A: Our hotel has coverage of local and international TV channels.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

ABOUT FACILITIES<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What facilities are available? <\/span><\/a><\/h4><\/div>
\n

A: We have a lounge, Italian restaurant, swimming pool, and fitness center. In addition, we assist you in transportation and excursions.<\/span><\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Does the Hotel have parking space? <\/span><\/a><\/h4><\/div>
\n

A: Yes, there is limited parking space available.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Is there a lounge?<\/span><\/a><\/h4><\/div>
\n

A: Yes. Whether you desire to relax, unwind from a long flight, arrive early or need to leave late, our lounge offers you refreshments, drinks, and many others.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Is there a pool? <\/span><\/a><\/h4><\/div>
\n

A: Yes. Our pool will not disappoint you as it is warm enough to swim in during Chiang Mai\u2019s mild winters yet is refreshing on even the hottest April days. Children’s pool is available right next to the main pool.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What are the opening hours of the fitness center? <\/span><\/a><\/h4><\/div>
\n

A: Our fitness center has treadmills, a bike, a cross-trainer, and dumbbells, with private TVs. It is open 24 hours a day. See <\/span><\/span>F<\/span><\/span>itness<\/span><\/span><\/a> for more information.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What does your spa offer?<\/span><\/a><\/h4><\/div>
\n

A: We have aroma therapy, Thai massage, and foot massage. Visit <\/span><\/span>S<\/span><\/span>pa<\/span><\/span><\/a> for more information.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Do you have high-speed wireless Internet access at the hotel? <\/span><\/a><\/h4><\/div>
\n

A: Wireless Internet access is available throughout the hotel and in all guest rooms.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

ABOUT RESTAURANT<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What cuisine do you offer? <\/span><\/a><\/h4><\/div>
\n

A: Our award-winning restaurant <\/span><\/span>T<\/span><\/span>he <\/span>Vorra<\/span> Bistro<\/span><\/span><\/a> o<\/span><\/span>ffers traditional Italian cuisine.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Can I arrange a special anniversary event in advance? <\/span><\/a><\/h4><\/div>
\n

A: Yes, please contact us and we will work with you to make it a special, memorable event.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Can the hotel provide special request meals? <\/span><\/a><\/h4><\/div>
\n

A: Yes. Our kitchen and chef can provide special meals such as gluten-free, vegan meals, no pork, and no lard meals with advance and ample notice.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Are high chairs available in the restaurant? <\/span><\/a><\/h4><\/div>
A: Yes. High chairs are available.<\/span><\/span><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/span>

PLANNING MY TRIP<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Should I book directly with the hotel or other channels? <\/span><\/a><\/h4><\/div>
\n

A: Booking directly with us gives you the best rates and complimentary benefits. Additionally, it gives us an opportunity to communicate and plan for your holidays including airport transfers, tours, excursions, anniversary, etc.<\/span><\/span><\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: How to I make a reservation? <\/span><\/a><\/h4><\/div>
\n

A: You can book at<\/span> our <\/span><\/span>website<\/span><\/span><\/a>. Or <\/span><\/span>contact us at <\/span><\/span>reservation.oldtown@thechiangmai.com<\/span><\/span><\/a> or +66 (0) 53 278 780.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Are there any special promotions and packages? <\/span><\/a><\/h4><\/div>
\n

A: Yes. Please visit <\/span><\/span>O<\/span><\/span>ffers<\/span><\/span><\/a> for more information. Or simply contact us.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What forms of payment are accepted to pay for my room and any expenses? <\/span><\/a><\/h4><\/div>
\n

A: You can pay by cash or a valid credit card.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What type of credit card does the hotel accept? <\/span><\/a><\/h4><\/div>
\n

A: We\u00a0accept major credit cards including Visa, Mastercard, and JCB. AMEX is accepted only when settling payments at the hotel.<\/span><\/span><\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

PLANNING MY EXCURSIONS<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Can your hotel arrange for tours, spa, and massage while we are in Chiang Mai? <\/span><\/a><\/h4><\/div>
\n

A: Yes. Spa is available at the hotel. The Vorra Travel, which is a company in our group, can arrange for tours, car rental, excursion tickets, or anything you need for your trip. Please contact us at <\/span><\/span>reservation.oldtown@thechiangmai.com<\/span><\/span><\/a> or +66 (0) 53 278 780.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

TRANSPORT SERVICES<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Is there any transport service from the airport to the hotel? <\/span><\/a><\/h4><\/div>
\n

A: Yes. Please contact us at <\/span><\/span>reservation.oldtown@thechiangmai.com<\/span><\/span><\/a> or +66 (0) 53 278 780.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Does your hotel have shuttle service to other nearby attractions? <\/span><\/a><\/h4><\/div>
\n

A: Yes. We provide complimentary shuttle service to nearby attractions in the city area. Please inform us in advance for a reservation.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

BEFORE I ARRIVE<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Is my ID or passport required at check-in? <\/span><\/a><\/h4><\/div>
\n

A: Yes. A valid government-issued picture ID is required for hotel check-in.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Can we request for the same suite for our next visit?<\/span><\/a><\/h4><\/div>
A: Yes, you may request. As it is based on availability and cannot be guaranteed at the time of reservation, we will do our best to reserve the requested suite for you.<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/span>

DURING MY STAY<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Do you have on-site laundry service? <\/span><\/a><\/h4><\/div>
\n

A: We offer laundry and dry-cleaning services. We do not have a self-service washing machine on-site.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What is the nearest hospital? <\/span><\/a><\/h4><\/div>
\n

A: The nearest hospitals are Suandok hospital and Chiang Mai Ram hospital. They both are about 5 minutes by car from our hotel.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

AFTER MY STAY<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Can we request a reprint of our room folio or tax invoice? <\/span><\/a><\/h4><\/div>
\n

A: Yes. Please direct your request to our butler team by writing to <\/span><\/span>butler.oldtown@thechiangmai.com<\/span><\/span><\/a>.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Where can we leave a comment? <\/span><\/a><\/h4><\/div>
\n

A: We appreciate feedback from our guests and we take them seriously. We encourage our guests to rate us and give us comments at <\/span>TripAdvisor<\/span><\/a> and <\/span>Google<\/span><\/a>.<\/span><\/p>\n

 <\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Will special rates be offered if we want to return again on our next visit? <\/span><\/a><\/h4><\/div>
\n

A: Yes. We are happy to offer our returning guests special rates. Simply write to <\/span><\/span>reservation.oldtown@thechiangmai.com<\/span><\/span><\/a> and let us know your returning dates.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5719","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - The Chiang Mai Old Town<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thechiangmai.com\/oldtown\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - The Chiang Mai Old Town\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thechiangmai.com\/oldtown\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"The Chiang Mai Old Town\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/thechiangmaioldtown\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-06T12:46:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/thechiangmai.com\\\/oldtown\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/thechiangmai.com\\\/oldtown\\\/faqs\\\/\",\"name\":\"FAQs - 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