{"id":5719,"date":"2023-02-01T04:42:20","date_gmt":"2023-02-01T04:42:20","guid":{"rendered":"https:\/\/thechiangmai.com\/riverside\/?page_id=5719"},"modified":"2025-01-03T10:40:18","modified_gmt":"2025-01-03T03:40:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/thechiangmai.com\/riverside\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
<\/div><\/div><\/span>

ABOUT HOTEL<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What type is your hotel? <\/span><\/a><\/h4><\/div>
\n

A:\u00a0We are a small luxury boutique hotel located by the serene Ping River south of Chiang Mai. We have won numerous awards over the years.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: How do I get to the hotel? <\/span><\/a><\/h4><\/div>
\n

A:\u00a0The hotel is located in the south part of Chiang Mai. It is approximately 5 km or 15 minutes by car from the airport, and 10 km or 20 minutes from the city center. Click for\u00a0<\/span><\/span>Google Map<\/span><\/span><\/a>. We can arrange transportation for you.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Is this a non-smoking hotel? <\/span><\/a><\/h4><\/div>
\n

A:\u00a0Yes. For the comfort of our guests, we do not allow smoking on the hotel premises.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

ABOUT SUITES<\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: What type of rooms are available in the hotel? <\/span><\/a><\/h4><\/div>
\n

A:\u00a0We are an all-suite hotel with 5 suite types, ranging from 60 sq.m. 1-bedroom suite to 120 sq.m. 2-bedroom suite. Please visit the\u00a0<\/span><\/span>Suite<\/span><\/span><\/a>\u00a0page for more information.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: Do the suites have riverviews?<\/span><\/a><\/h4><\/div>
\n

A:\u00a0All suites face the swimming pool and the river. You can feel at home in understated luxury with garden and river views from your private balcony.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Q: How many types of suites do you have?<\/span><\/a><\/h4><\/div>
\n

A: Our hotel has 5 different room types:<\/span>\u00a0<\/span><\/p>\n

    \n
  1. Vorra-Teera Suite: 3 units, 60 sq.m, 1-bedroom\/1-bathroom, King-size bed.<\/span>\u00a0<\/span><\/li>\n
  2. Vorra-Ya Suite: 3 units, 60 sq.m, 1-bedroom\/1-bathroom, King-size bed.<\/span>\u00a0<\/span><\/li>\n
  3. Vorra-Thita Suite: 4 units, 90 sq.m, 2-bedroom\/1-bathroom, King & Queen-size beds.<\/span>\u00a0<\/span><\/li>\n
  4. Vorra-Kamol Junior Penthouse: 3 units, 115 sq.m, 2-bedroom\/2-bathroom, King & Queen-size beds.<\/span>\u00a0<\/span><\/li>\n
  5. Vorra-Chinda Penthouse: 1 unit, 120 sq.m, 2-bedroom\/2-bathroom, 2 King-size beds.<\/span><\/li>\n<\/ol>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: How many people are allowed in a suite?<\/span><\/a><\/h4><\/div>
    \n

    A: Two persons for one-bedroom suites (1BR). Four persons for two-bedroom suites (2BR).<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is there a twin bed in the suites?<\/span><\/a><\/h4><\/div>
    \n

    A: No. Our suites are equipped with either a king-size (6\u2019) or queen-size (5\u2019) bed.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Do all bathrooms come with bathtubs?<\/span><\/a><\/h4><\/div>
    \n

    A: We designed our hotel to have a shower area as standard for all suite types. We further make it special for the two premium suites, <\/span><\/span>Vorra-Kamol suite<\/span><\/span><\/a> and <\/span><\/span>Vorra-Chinda penthouse<\/span><\/span><\/a>, to have a bathtub in addition to the shower area.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: What television channels are available in the rooms?<\/span><\/a><\/h4><\/div>
    \n

    A: Our hotel has coverage of local TV channels. It is also equipped with Apple TV for great entertainment in your suite.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is there an in-room safe box?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes, a safe box is provided in each bedroom.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Are there minibars in the rooms?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. Minibar is available in all suites.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Does the hotel provide a baby cot?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. Please inform us in advance and we will arrange it for you.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Do you have hairdryers in the rooms?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. All suites are equipped with hairdryers.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: What facilities are available for children?<\/span><\/a><\/h4><\/div>
    \n

    A: Children’s pool is available right next to the main pool.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Do you have high-speed wireless Internet access at the hotel?<\/span><\/a><\/h4><\/div>
    \n

    A: Wireless Internet access is available throughout the hotel and in all guest rooms.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Are pets allowed in the hotel?<\/span><\/a><\/h4><\/div>
    \n

    A: No, pets are not allowed in the hotel.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    <\/div><\/div><\/span>

    ABOUT FACILITIES<\/h1><\/span>
    <\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: What facilities are available? <\/span><\/a><\/h4><\/div>
    \n

    A: We have a<\/span><\/span> traditional Thai <\/span><\/span>restaurant, swimming pool, and fitness center. In addition, we assist you in transportation and excursions.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is there a fitness center?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. We designed our <\/span><\/span>Fitness Room<\/span><\/span><\/a> to be small and boutique, to make you feel private. It has a treadmill and bike, with private TVs. It is open 24 hours a day.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is there a pool?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. Our pool will not disappoint you as it is warm enough to swim in during Chiang Mai\u2019s mild winters yet is refreshing on even the hottest April days.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Does the hotel have parking space?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes, parking is available free of charge.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    <\/div><\/div><\/span>

    ABOUT RESTAURANT<\/h1><\/span>
    <\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is there a restaurant at the hotel?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes, our restaurant <\/span><\/span>Malao Malao<\/span><\/span><\/a> serves traditional <\/span>Thai <\/span>dishes, with a full view of the river. It has an air-conditioned dining area and an outdoor terrace area.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Are high chairs available in the restaurants?<\/span><\/a><\/h4><\/div>
    A: Yes.<\/span><\/span><\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Can I arrange a special anniversary event in advance?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes, please contact us and we will work with you to make it a special, memorable event.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    <\/div><\/div><\/span>

    SPECIAL PROMOTIONS AND BOOKING<\/h1><\/span>
    <\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Are there any special promotions and packages?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes, we have several customized packages whether you are looking for Romantic, Adventure, or Long Stay. Please visit our <\/span><\/span>Offers<\/span><\/span><\/a> page for more details. Or simply contact us if you are looking for something special for your holiday getaway or anniversary, and we will arrange it to your needs. Please contact us at <\/span><\/span>reservation.riverside@thechiangmai.com<\/span><\/span><\/a> or call Tel: +66 (0) 53 447 211<\/a><\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: How to I make a reservation? <\/span><\/a><\/h4><\/div>
    \n

    A: You can book at<\/span> our <\/span><\/span>website<\/span><\/span><\/a>. Or <\/span><\/span>contact us at <\/span><\/span>reservation.riverside@thechiangmai.com<\/span><\/span><\/a> or +66 (0) 53 447 211<\/a>.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Can your hotel arrange for tours, spa and massage while we are in Chiang Mai?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. The Vorra Travel, which is a company in our group, can arrange for tours, car rental, excursion tickets or anything you need for your trip. Please <\/span><\/span>visit <\/span><\/span>Tours & Excursions<\/span><\/span><\/a> page, or <\/span><\/span>contact us at <\/span><\/span>reservation.riverside@thechiangmai.com<\/span><\/span><\/a> or call Tel: +66 (0) 53 447 211<\/a><\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    <\/div><\/div><\/span>

    CONTACT AND PAYMENTS<\/h1><\/span>
    <\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: How do I make direct contact with the property?<\/span><\/a><\/h4><\/div>
    \n

    A: Please send your inquiry to us at <\/span><\/span>reservation.riverside@thechiangmai.com<\/span><\/span><\/a> or call +66 (0) 53 447 211<\/a>.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is there any transport service from airport to hotel?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. <\/span><\/span>Visit <\/span><\/span>Airport Transfer<\/span><\/span><\/a> page, or s<\/span><\/span>imply send an email to <\/span><\/span>reservation.riverside@thechiangmai.com<\/span><\/span><\/a> with your flight details.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: What forms of payment are accepted to pay for my room?<\/span><\/a><\/h4><\/div>
    \n

    A: A valid credit card is required to check in to the hotel, but guests may use cash or credit card at checkout to settle their bills.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: What type of credit card does the hotel accept?<\/span><\/a><\/h4><\/div>
    \n

    A: We accept major credit cards including Visa, Mastercard, and JCB for online bookings. AMEX is accepted only when settling payments at the hotel.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is my ID or passport required at check in?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. A valid government-issued picture ID is required for hotel check-in.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    <\/div><\/div><\/span>

    DURING MY STAY<\/h1><\/span>
    <\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Is it possible to check-in earlier?<\/span><\/a><\/h4><\/div>
    \n

    A: We do our best to offer you early check-in. Please be informed that this cannot be guaranteed as it is based on availability.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Do you provide late check-out service?<\/span><\/a><\/h4><\/div>
    \n

    A: We allow late check-out with half-day room charge until 6:00 p.m. depending on availability.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Does your hotel have transport service to town?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. We provide complimentary transport service to Night Bazaar and Tha Phae Gate. Please inform the Butler in advance for reservations.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Can hotel provide special request meals?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. Our kitchen and chef can provide special meals such as gluten-free, vegan meals, no pork, and no lard meals with advance notice.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Do you have on-site laundry service?<\/span><\/a><\/h4><\/div>
    \n

    A: We offer laundry and dry-cleaning services. We do not have self-service washing machines on-site.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: What is the nearest hospital?<\/span><\/a><\/h4><\/div>
    \n

    A: The nearest hospital is Rajavej Chiangmai Hospital. Other premier hospitals including Bangkok Hospital and Chiang Mai Ram Hospital are about 15 minutes from the hotel.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

    <\/div><\/div><\/span>

    AFTER MY STAY<\/h1><\/span>
    <\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Will special rates be offered if we want to return again on our next visit?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. We are happy to offer our returning guests special rates. Simply write to <\/span><\/span>reservation.riverside@thechiangmai.com<\/span><\/span><\/a> and let us know your returning dates.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: May we request the same suite for our next visit?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes, you may request. As it is based on availability and cannot be guaranteed at the time of reservation, we will do our best to reserve the requested suite for you.<\/span><\/span><\/p>\n

     <\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Where can we leave a comment?<\/span><\/a><\/h4><\/div>
    \n

    A: We appreciate feedback from our guests and take them seriously. We encourage our guests to rate us and leave comments on <\/span><\/span>TripAdvisor<\/span><\/span><\/a> and <\/span><\/span>Google<\/span><\/span>.<\/span><\/span><\/a><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: Can we request a reprint of our room folio or tax invoice?<\/span><\/a><\/h4><\/div>
    \n

    A: Yes. Please direct your request to our butler team by writing to <\/span><\/span>butler.riverside@thechiangmai.com<\/span><\/span><\/a>.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: If I have forgotten my belongings, who should I contact?<\/span><\/a><\/h4><\/div>
    \n

    A: You may email <\/span><\/span>butler.riverside@thechiangmai.com<\/span><\/span><\/a> or call +66 (0) 53 447 211<\/a>.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>Q: If we would like to buy some of the furniture in the suite, who should we contact?<\/span><\/a><\/h4><\/div>
    \n

    A: The furniture in the suites was produced by our parent company VORRAWUT, a leading designer, and furniture maker in Thailand. Please contact <\/span><\/span>info@vorrawut.com<\/span><\/span><\/a>. The company website is vorrawut.com.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5719","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - The Chiang Mai Riverside<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thechiangmai.com\/riverside\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - The Chiang Mai Riverside\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thechiangmai.com\/riverside\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"The Chiang Mai Riverside\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/thechiangmairiverside\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-03T03:40:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/thechiangmai.com\\\/riverside\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/thechiangmai.com\\\/riverside\\\/faqs\\\/\",\"name\":\"FAQs - 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